Shipping
COVID-19 INFORMATION
We are still shipping globally with some minor service changes due to this fu***ng virus who terrorize us all. Unfortunately we aren't able to ship to Greece anymore, if you need something really bad we can make priority works, but be informed that the post office now charges up to 50Euro just for that (only to Greece).
If you wonder where you package is please be just a little bit more patiently. Due to COVID-19, shipping can take longer. We hope we can go back to this good old days soon!
Stay Healthy and look out for another,
We will keep you updated with the newest service updates on this side.
AT Shipping
All Items are shipped via Hermes. We send out all orders out on a tracked service. Orders usually take 2-8 working days to arrive.
Shipping costs are 4€ in Austria. Free on orders over 75€
Europe Shipping
Via Hermes. Germany 9,8€, rest of Europe 12€
Free on orders over 100€
Orders usually take 5-10 working days to arrive.
*Unfortunately some countries in Europe are not serviced by Hermes and in these circumstances we offer International shipping options. See below for more information on International Shipping.
International Shipping
Via Österreichische Post
Please allow 10 to 28 working days for delivery.
Order under €100: €20 Shipping
Orders over €100: FREE shipping
Missed Parcels
All couriers that we use send updates on where your parcel is and offer delivery alternatives to suit you. Please ensure that you input your correct email address and mobile phone number to allow you full control of your delivery.
All deliveries will be attempted three times, on each occasion you will be given an opportunity to re-arrange your delivery to a more suitable time or location.
If you do not contact the courier and they have made three attempts it is at this point the items will be returned to the warehouse. We will issue a refund for the goods minus the return postal charge and any additional fees incurred.
We advise that you ensure your delivery address is correct; that you have provided a valid email and mobile phone number and that you have selected a delivery address that is convenient (Home or work).
Duty and other charges
Please be aware that some countries charge taxes & Duty on goods received into the country. It is the customers’ responsibility to pay for these.
If the customer forfeits the payment or does not accept the package due to the customs charges then the items will be returned to our warehouse. We will refund the cost of goods minus the shipping and any charges incurred while in transit.
In some cases this can mean a forfeit of any refund as return shipping and associated charges can equal more than the amount paid for the goods so we highly recommend you look into any additional costs before you place your order.
WIERHANDELN Og cannot be held responsible for these charges, it is the responsibility of the customer to be aware of their own countries rules and regulations regarding imports from Austria.
